Troubleshooting Login Issues

Sometimes, users may encounter issues while trying to log into their Kraken account. Here are common problems and their solutions:

Forgotten Password

If you forget your password, follow these steps:

1. Click “Forgot your password?”: On the login page, click the “Forgot your password?” link.
2. Enter Your Email: Provide the email address associated with your Kraken account.
3. Follow the Instructions: Check your email for a password reset link and follow the instructions to reset your password.

Locked Account

Accounts may be locked for security reasons. To unlock your account:

1. Contact Kraken Support: Visit the Kraken support page and submit a request for assistance.
2. Provide Necessary Information: You may need to provide identification and other details to verify your identity and unlock your account.

2FA Issues

If you are unable to access your 2FA code:

1. Backup Codes: Use the backup codes provided when you set up 2FA.
2. Contact Support: If you don’t have backup codes, contact Kraken support for assistance.